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Logitech G Pro X Superlight Not Connecting? Here’s How to Fix It

I unboxed my brand new Logitech G Pro X Superlight last week, excited to finally upgrade my gaming setup. I plugged in the receiver, turned on the mouse, and… nothing. No connection, no cursor movement, just a blinking light mocking me.

After an hour of panic and troubleshooting, I discovered the mouse needed a firmware update before it would even connect for the first time. Once I figured out the correct sequence, it took five minutes to fix.

Let me show you how to get your G Pro X Superlight connected, whether it’s brand new or suddenly stopped working.

Check the Basics First

Before diving into complex solutions, these simple checks solve most connection issues.

Make sure the mouse is charged:

  • Even brand new mice can have low battery
  • Plug in the USB-C charging cable
  • Look for charging indicator LED
  • Charge for at least 15-30 minutes
  • Try connecting while plugged in

Check the power switch:

  • Flip the mouse over
  • Find the power switch on the bottom
  • Make sure it’s in the “ON” position
  • Switch should be pushed toward the front of the mouse
  • Easy to accidentally turn off

Verify the Lightspeed receiver is plugged in:

  • Check that the USB receiver is fully inserted
  • Press it in firmly
  • Look for LED indicator on receiver (if present)
  • Try a different USB port
  • Some ports provide more power than others

Check for physical damage:

  • Inspect USB receiver for bent pins or cracks
  • Look at charging port on mouse
  • Check for visible damage from drops
  • Receiver is tiny and fragile

Try the mouse while charging:

  • Plug in USB-C charging cable
  • Use mouse in wired mode
  • If it works wired but not wireless, connection issue confirmed
  • If it doesn’t work even wired, possible hardware issue

Use the Correct USB Port

The G Pro X Superlight is particular about USB ports.

Avoid USB 3.0 ports initially:

  • USB 3.0 ports are blue inside
  • Can cause interference with wireless connection
  • Try black or white USB 2.0 ports first
  • USB 3.0 interference is a documented issue

Try all available USB ports:

  • Front ports, rear ports, side ports
  • Each port can behave differently
  • Rear motherboard ports often work best
  • Some ports provide more stable power

Avoid USB hubs:

  • Plug receiver directly into computer
  • USB hubs can cause power or signal issues
  • Especially cheap or unpowered hubs
  • Direct connection is most reliable

Use the USB extender adapter:

  • G Pro X Superlight comes with adapter
  • Extends receiver away from computer
  • Reduces interference
  • Brings receiver closer to mouse
  • Should be on desk, not behind PC

Optimal receiver placement:

  • Use the USB extender on your desk
  • Position within 1-2 feet of mouse pad
  • Line of sight to mouse
  • Away from metal objects
  • Away from other wireless devices

Install or Update Logitech G HUB

The G Pro X Superlight requires G HUB software to function properly.

Download G HUB:

  • Go to logitechg.com/ghub
  • Download latest version
  • Don’t use Logitech Options+ (wrong software)
  • G HUB is specifically for gaming products
  • File is about 150MB

Uninstall old G HUB first (if applicable):

  • Settings > Apps > Logitech G HUB
  • Uninstall completely
  • Restart computer
  • Fresh install often fixes issues

Install G HUB:

  • Run installer
  • Follow installation prompts
  • Restart computer after installation
  • Launch G HUB

Connect mouse during G HUB installation:

  • Plug in USB receiver
  • Plug in charging cable to mouse
  • G HUB should detect mouse during setup
  • Software will download firmware if needed

Initial firmware update:

  • Brand new mice often need firmware update
  • G HUB will prompt for update
  • Keep mouse plugged in via cable during update
  • Update takes 5-10 minutes
  • Don’t unplug or turn off during update
  • Mouse may not connect until firmware is current

Force Pairing with G HUB

Sometimes you need to manually pair the mouse to the receiver.

Open G HUB pairing mode:

  • Launch Logitech G HUB
  • Click gear icon (settings) in top right
  • Look for “Pair Device” or “Add Device”
  • Select “G Pro X Superlight” from list
  • Follow on-screen instructions

Put mouse in pairing mode:

  • Hold down both left and right click buttons
  • While holding, press the DPI button (behind scroll wheel)
  • Hold all three buttons for 3-5 seconds
  • LED on bottom should start rapidly flashing
  • This indicates pairing mode

Alternative pairing method:

  • With mouse on and receiver plugged in
  • Press and hold the button on the bottom of mouse (if present)
  • Some versions have small pairing button near sensor
  • Hold for 5 seconds
  • LED should flash rapidly

Wait for G HUB to detect:

  • Keep mouse close to receiver
  • G HUB should find the mouse within 15-30 seconds
  • Once detected, pairing completes automatically
  • LED will stop flashing and go solid

If pairing fails:

  • Restart computer
  • Unplug and replug receiver
  • Try pairing process again
  • Keep mouse plugged into charging cable during pairing

Update or Reinstall G Pro X Superlight Firmware

Firmware issues are extremely common with this mouse.

Check current firmware version:

  • Open Logitech G HUB
  • Click on your mouse icon
  • Look for firmware version number
  • Check if update is available

Force firmware update:

  • In G HUB, click on mouse
  • Look for “Update” or “Check for Updates”
  • If update available, click to install
  • Plug mouse in via USB-C cable
  • Keep connected throughout update
  • Takes 5-15 minutes

If G HUB won’t detect mouse for update:

  • Connect mouse with USB-C cable (wired mode)
  • Open G HUB
  • Should detect in wired mode
  • Install firmware update while wired
  • After update, try wireless again

Firmware update troubleshooting:

  • Make sure USB-C cable is data-capable (not just charging)
  • Use cable that came with mouse
  • Some third-party cables are charge-only
  • Close other Logitech software
  • Disable antivirus temporarily during update

Recovery mode (if badly bricked):

  • Some firmware updates fail and “brick” mouse
  • Hold both left and right click
  • Hold DPI button
  • Plug in USB-C cable while holding all buttons
  • Mouse enters recovery mode
  • G HUB should detect and allow firmware reinstall

Reset the Mouse to Factory Settings

A factory reset clears corrupted settings.

How to factory reset G Pro X Superlight:

  • Hold down left, right, and middle (scroll wheel) buttons
  • While holding all three, turn mouse off then on
  • Keep holding buttons for 10 seconds
  • Release buttons
  • Mouse should flash and reset

Alternative reset method:

  • In G HUB, find mouse settings
  • Look for “Restore to Default” or “Factory Reset”
  • Click to reset all settings
  • Mouse will restart

After reset:

  • Re-pair mouse with receiver
  • Reconfigure DPI settings
  • Set up any custom button assignments
  • Check if connection works

What factory reset does:

  • Clears saved profiles
  • Resets DPI to defaults
  • Removes custom button mappings
  • Clears pairing information (you’ll need to re-pair)
  • Can fix software glitches

Try a Different Lightspeed Receiver

Sometimes the receiver itself is the problem.

Check if you have another Logitech Lightspeed receiver:

  • From another Logitech G mouse
  • G Pro Wireless, G502 Lightspeed, etc.
  • Note: Must be Lightspeed receiver, not Unifying
  • Lightspeed receivers are black, not orange

Pair with different receiver:

  • Plug in the other Lightspeed receiver
  • Follow pairing process in G HUB
  • G Pro X Superlight can pair with any Lightspeed receiver
  • If it works, original receiver is faulty

Get replacement receiver from Logitech:

  • Contact Logitech support
  • Request replacement Lightspeed receiver
  • Usually costs $15-20
  • Sometimes free under warranty

Important note about receivers:

  • Lightspeed ≠ Unifying
  • Orange Unifying receivers DON’T work with G Pro X Superlight
  • Must be black Lightspeed receiver
  • Lightspeed is for gaming peripherals only

Check for USB Driver Issues

Windows USB drivers can prevent connection.

Update USB drivers:

  • Right-click Start > Device Manager
  • Expand “Universal Serial Bus controllers”
  • Right-click each “USB Root Hub”
  • Select “Update driver”
  • Choose “Search automatically for drivers”
  • Repeat for all USB hubs

Reinstall USB drivers:

  • Device Manager > Universal Serial Bus controllers
  • Right-click each “USB Composite Device”
  • Select “Uninstall device”
  • Check “Delete driver software”
  • Restart computer
  • Windows reinstalls drivers automatically

Check for unrecognized devices:

  • In Device Manager, look for devices with yellow exclamation mark
  • These are failing to load
  • Right-click > Update driver
  • Or uninstall and restart

Disable USB selective suspend:

  • Control Panel > Power Options
  • Change advanced power settings
  • USB settings > USB selective suspend
  • Set to “Disabled” for both battery and plugged in
  • This prevents Windows from turning off USB ports

Disable Power Management on USB Ports

Power management kills USB device connections.

Disable for all USB Root Hubs:

  • Device Manager
  • Expand “Universal Serial Bus controllers”
  • Right-click first “USB Root Hub”
  • Properties > Power Management tab
  • Uncheck “Allow the computer to turn off this device”
  • Click OK
  • Repeat for EVERY USB Root Hub (usually 4-8)

Why this matters:

  • Windows tries to save power
  • Turns off “unused” USB ports
  • Receiver loses power
  • Mouse can’t connect
  • Disabling prevents this

Set power plan to High Performance:

  • Control Panel > Power Options
  • Select “High Performance” plan
  • Ensures USB ports get full power
  • Better for gaming anyway

Check for Wireless Interference

2.4 GHz interference prevents connection.

Common interference sources:

  • Wi-Fi routers (especially 2.4 GHz)
  • Other wireless mice/keyboards
  • Bluetooth devices
  • Microwave ovens
  • Baby monitors
  • Cordless phones
  • Wireless headsets

Test for interference:

  • Turn off Wi-Fi router
  • Disable Bluetooth
  • Turn off other wireless devices
  • Try connecting mouse
  • If it works, you have interference

Solutions for interference:

  • Switch computer to 5 GHz Wi-Fi
  • Move receiver away from Wi-Fi router (3+ feet)
  • Use USB extension to position receiver on desk
  • Turn off nearby Bluetooth devices
  • Change Wi-Fi router channel (in router settings)

Optimal setup to avoid interference:

  • Receiver on desk via USB extender
  • 6-12 inches from mouse pad
  • Away from router and other wireless devices
  • Clear line of sight to mouse

Disable Fast Startup in Windows

Fast Startup causes USB initialization issues.

What Fast Startup does:

  • Windows hibernates instead of shutting down
  • USB devices don’t initialize properly on “boot”
  • Can prevent mouse from connecting

Disable Fast Startup:

  • Control Panel > Power Options
  • Click “Choose what the power buttons do”
  • Click “Change settings that are currently unavailable”
  • Uncheck “Turn on fast startup (recommended)”
  • Click “Save changes”

Perform full shutdown:

  • Shut down computer completely
  • Wait 30 seconds
  • Power on normally
  • USB devices initialize fresh
  • Try connecting mouse

Check G HUB for Conflicts

Multiple Logitech software installations cause problems.

Uninstall all other Logitech software:

  • Settings > Apps
  • Look for “Logitech Options”, “Logitech Options+”, “SetPoint”
  • Uninstall anything Logitech except G HUB
  • Restart computer

Clean G HUB installation:

  • Uninstall G HUB completely
  • Delete folder: C:\Program Files\LGHUB
  • Delete folder: C:\ProgramData\LGHUB
  • Empty Recycle Bin
  • Restart computer
  • Reinstall G HUB fresh from website

Close conflicting programs:

  • Task Manager > Startup tab
  • Disable any mouse-related software
  • Razer Synapse, Corsair iCUE, etc.
  • These can conflict with G HUB
  • Restart and test

Run G HUB as administrator:

  • Right-click G HUB shortcut
  • Properties > Compatibility tab
  • Check “Run this program as administrator”
  • Apply and OK
  • Launch G HUB
  • May fix permission issues

Try the Mouse on Another Computer

This isolates whether the issue is the mouse or your PC.

Test on different computer:

  • Plug receiver into laptop or another PC
  • Turn on mouse
  • See if it connects

If mouse works on other computer:

  • Problem is with your main computer
  • Focus on Windows/driver issues
  • USB ports, drivers, or software conflict
  • Not a hardware defect

If mouse doesn’t work on other computer:

  • Problem is the mouse or receiver
  • Hardware defect likely
  • Contact Logitech for warranty replacement
  • Or try different receiver if available

Test with USB-C cable:

  • Connect mouse via cable to both computers
  • If works wired on both, wireless receiver issue
  • If doesn’t work wired on either, mouse hardware issue

Check DPI Settings

Incorrect DPI settings can make it seem like mouse isn’t working.

DPI might be set too low:

  • Extremely low DPI = barely visible movement
  • Can appear as if mouse isn’t connected
  • Press DPI button behind scroll wheel
  • Cycles through DPI levels
  • Try all levels

Reset DPI in G HUB:

  • Open G HUB
  • Click on mouse
  • Find DPI settings
  • Set to 800-1600 DPI (normal range)
  • Make sure DPI isn’t set to minimum

DPI indicator:

  • LED color on mouse indicates DPI level
  • Different colors = different DPI
  • Cycle through to find visible movement
  • If no movement at any DPI, not a DPI issue

Clean the Mouse Sensor

Dirty sensor prevents tracking, looks like connection issue.

Check the sensor:

  • Flip mouse over
  • Look at sensor opening
  • Should see red LED when on
  • Check for debris, dust, hair

Clean the sensor:

  • Turn off mouse
  • Use compressed air to blow out sensor area
  • Use cotton swab with isopropyl alcohol
  • Don’t touch sensor directly
  • Let dry 30 seconds

Test on different surface:

  • Try mouse on white paper
  • Some surfaces don’t work with sensor
  • Mouse pad recommended
  • Avoid glass, mirrors, glossy surfaces

Update Windows and Chipset Drivers

Outdated system drivers cause connection issues.

Update Windows:

  • Settings > Windows Update
  • Check for updates
  • Install all available updates
  • Restart computer
  • Often includes USB driver updates

Update chipset drivers:

  • Identify your motherboard manufacturer
  • Visit manufacturer website (ASUS, MSI, Gigabyte, etc.)
  • Download latest chipset drivers
  • Install and restart
  • Improves USB controller performance

Update BIOS (advanced):

  • Only if comfortable with BIOS updates
  • Check motherboard manufacturer website
  • Download latest BIOS version
  • Follow manufacturer’s update instructions
  • Can fix USB compatibility issues
  • Risk of bricking if done wrong

Check USB Power Delivery in BIOS

BIOS settings affect USB power.

Access BIOS:

  • Restart computer
  • Press Delete, F2, F10, or F12 during boot
  • Key varies by manufacturer

Find USB settings:

  • Look for “USB Configuration”
  • Or “Integrated Peripherals”
  • Or “Advanced” > “USB Configuration”

Enable these settings:

  • “Legacy USB Support” – Enabled
  • “XHCI Hand-off” – Enabled
  • “USB Power in S3/S4/S5” – Enabled
  • “ErP Ready” – Disabled (if present)

Save and exit:

  • Press F10 to save (usually)
  • Confirm and exit
  • Computer restarts
  • Test mouse connection

Run Windows USB Troubleshooter

Built-in Windows tools can diagnose issues.

Run hardware troubleshooter:

  • Press Win+R
  • Type: msdt.exe -id DeviceDiagnostic
  • Press Enter
  • Follow troubleshooter steps
  • Apply any fixes suggested

Run USB troubleshooting:

  • Settings > System > Troubleshoot
  • Other troubleshooters
  • Run “Hardware and Devices”
  • Let Windows diagnose and fix

Check Event Viewer:

  • Right-click Start > Event Viewer
  • Windows Logs > System
  • Look for USB-related errors
  • Red X icons indicate problems
  • Note error codes for research

Specific Issues and Solutions

Different scenarios require different approaches.

Brand new mouse won’t connect:

  • Needs firmware update first
  • Connect via USB-C cable
  • Install G HUB
  • Let firmware update complete
  • Then try wireless

Worked before, suddenly stopped:

  • Windows Update probably changed settings
  • Check USB selective suspend
  • Check power management settings
  • Reinstall G HUB

Connects briefly then disconnects:

  • Interference issue
  • Low battery (charge mouse)
  • Receiver too far from mouse
  • USB port not providing stable power

LED blinking but won’t connect:

  • Not paired properly
  • Follow pairing procedure in G HUB
  • Or factory reset then re-pair

Works wired but not wireless:

  • Receiver issue
  • Try different USB port
  • Test different receiver if available
  • Contact Logitech for replacement

Connects but cursor doesn’t move:

  • Clean sensor
  • Check DPI settings
  • Try different surface
  • Update firmware

When to Contact Logitech Support

Sometimes you need manufacturer help.

Contact Logitech if:

  • All troubleshooting fails
  • Mouse is under warranty (2 years typically)
  • Suspect hardware defect
  • Need replacement receiver
  • Firmware update fails repeatedly

How to contact:

  • Visit support.logi.com
  • Click “Contact Us”
  • Choose chat, email, or phone
  • Have serial number ready (bottom of mouse)
  • Proof of purchase helps for warranty

What Logitech can provide:

  • Advanced troubleshooting steps
  • Replacement receiver
  • Replacement mouse under warranty
  • Firmware update assistance
  • RMA (return merchandise authorization)

Warranty coverage:

  • G Pro X Superlight has 2-year warranty
  • Covers manufacturing defects
  • Does not cover physical damage or water damage
  • Keep proof of purchase

Prevention Tips

Once connected, keep it working.

Keep mouse charged:

  • Don’t let battery fully drain
  • Charge when G HUB shows 20-30%
  • Full charge lasts 70+ hours
  • Monitor battery in G HUB

Update G HUB regularly:

  • Check for updates monthly
  • G HUB > Settings > About
  • Keep firmware current
  • Updates fix bugs and improve connectivity

Use the USB extender:

  • Always use the included adapter
  • Position receiver on desk
  • Much better than plugging directly into PC
  • Reduces interference dramatically

Avoid USB 3.0 ports:

  • Stick with USB 2.0 (black ports)
  • USB 3.0 causes interference
  • Unless using the extender far from port

Regular maintenance:

  • Clean sensor monthly
  • Check for firmware updates
  • Keep G HUB installed and updated
  • Don’t mix Logitech software versions

Quick Diagnostic Flowchart

Follow this systematic approach:

Step 1: Is mouse charged?

  • No → Charge for 30 minutes, try again
  • Yes → Continue to Step 2

Step 2: Does mouse work when plugged in (wired)?

  • No → Hardware issue, contact Logitech
  • Yes → Wireless problem, continue to Step 3

Step 3: Is G HUB installed?

  • No → Install G HUB, update firmware
  • Yes → Continue to Step 4

Step 4: Is receiver in USB 2.0 port with extender?

  • No → Move to USB 2.0 port, use extender
  • Yes → Continue to Step 5

Step 5: Have you disabled USB power management?

  • No → Disable USB selective suspend and USB power management
  • Yes → Continue to Step 6

Step 6: Does mouse connect on different computer?

  • No → Hardware defect, contact Logitech
  • Yes → Windows issue, reinstall drivers/G HUB

Real-World Success Stories

Learning from others’ experiences helps.

My initial problem:

  • Brand new mouse wouldn’t connect
  • Tried everything for an hour
  • Finally connected via cable
  • G HUB showed firmware update needed
  • Updated firmware, worked immediately

Common user issue #1:

  • Mouse worked for months, suddenly stopped
  • Windows Update had changed USB selective suspend
  • Disabled selective suspend
  • Instant fix

Common user issue #2:

  • Mouse laggy and disconnecting constantly
  • Receiver plugged into USB 3.0 port
  • Moved to USB 2.0 with extender
  • Perfect connection

Common user issue #3:

  • New mouse, LED blinking, won’t connect
  • Turns out they were using old Unifying receiver (orange)
  • Not compatible with G Pro X Superlight
  • Switched to included Lightspeed receiver (black)
  • Connected immediately

Gaming setup optimization:

  • User had Wi-Fi router on desk
  • Mouse constantly disconnecting
  • Moved router 6 feet away
  • Switched PC to 5 GHz Wi-Fi
  • Zero connection issues after

I spent way more time than I want to admit trying to get my G Pro X Superlight connected. The issue? I didn’t realize a brand new mouse would need a firmware update before it would connect wirelessly for the first time. Once I connected it with the USB-C cable and let G HUB update the firmware, it worked perfectly. Now I keep the receiver on my desk using the USB extender, plugged into a USB 2.0 port, about 8 inches from my mouse pad. I’ve had zero connection issues since. The key lesson: always install G HUB first, connect the mouse via cable, and let it update before expecting wireless to work.