[SOLVED] : Razer Viper Ultimate Charging Dock Not Lighting Up

The Razer Charging Dock is a useful accessory that is compatible with the following products:

  • DeathAdder V2 Pro
  • Naga Pro
  • Viper Ultimate
  • Basilisk Ultimate

In my case I use it to charge my Viper Ultimate.

Lately though I’ve been having a strange problem with my Razer Viper mouse when using the charging dock.

The Razer charging dock does not work and the mouse will not charge

The mouse works fine. It’s also detected in the Synapse application.

However, the Razer mouse won’t charge when it’s placed on the dock. As well, the charging dock is not detected and the RGB won’t light up

So how to get the charging dock to connect and light up?

Here’s what I did to solve the problem

Step 1

First make sure the latest version of the Synapse application is loaded on to your PC and that it is working.

Step 2

Uninstall the drivers for the Charging dock. They might be outdated or corrupted. Next re-install the drivers.

Check to see if it works. If not, go to the next step.

Step 3

It is important the hardware electrical connectivity used to power the dock is stable. If the dock is connected to a USB hub, this could be an issue on account of other devices connected to the hub.

Use a dedicated USB port on your PC for the dock.

Make sure you’re using a USB 3.0 port at the PC end. Note that USB 3.0 ports have a blue color as seen in the picture below.

Step 4

Use a Q Tip to clean the two metal parts on the charging port and the corresponding two charging holes in the mouse. See if it works. If not, go to Step 5.

Step 5

The USB cable has to be pushed into the charging dock all the way until you hear a click. If it’s not in all the way your mouse might charge but you will not see any light and it’s not fully connected.

One idea is to lift the charging dock off of the table and pushed it in with both hands until you hear the click. It’s better to always leave this USB cable plugged into the dock and dedicated to it. Unplug the PC end if you need the USB 3.0 port for anything else.


Following these steps should help solve the problem. The charging dock should now be connected. The RGB strip underneath the dock should light up. As well, the Synapse software should open up and enable an update. And last but not the least, your mouse should be charging when plugged into the dock.